Poor service from Europcar

<p>I booked a car with Europcar, on 22 October 2016, to be picked up on Friday 28 October 2016 at 9:00 am, to be on time for an appointment I had at 10:00am, and to be dropped off again Sunday 30 October 2016 at 4:30pm at Or Thambo. On arrival at the Constantia Kloof, Europcar office in Roodepoort, I was informed by Mr. Letho S Zola that they did not have the group car available for me and they had no cars at all for hire. He also told me that he had requested a vehicle for me, but the Europcar branch he requested the vehicle from was too busy to deliver the vehicle. At 9:30 am I still did not have a car and was running late because of the inefficient staff of Europcar. Eventually an uprgaded car (to be at Europcar's cost, confirmed by Mr. Letho S Zola) arrived at 9:42am. When Mr. Zolo finally gave me the rental agreement stated that the odometer reading was 27453 km, but when I went to look at the meter before signing the documentation the real odometer reading was 27648km, 195 km more! Not only was the car late but it was very dirty inside and out, in the vehicle I found documentation with ID numbers, telephone numbers and addresses of two previous hires.</p> <p>On Sunday 30 October 2016, I, dropped off the car at the OR Thambo branch at 3.38pm, almost an hour earlier that what had been agreed to. On receiving my invoice today, I was overcharged R256.00 more for the rental than the initial quote that I received and accepted. So with Europcar you eventually get a car more than an hour later that agreed to, in a dirty state,so that you miss an important appointment, and you drop it off more than an hour earlier than agreed to and then they have the audacity to overcharge you. When questioning the invoice, I was told they charged me for an extra day because I dropped the car off late on Sunday, although I was an hour earlier than the time that was agreed to.</p> <p>I am still waiting for a reply from Europcar managers to explain this situation to me. </p> <p>In my opinion Europcar should pay me for wasting my time and for me missing my very important meeting.</p>