POOR SERVICE!!!

After multiple phone calls with regards to an outstanding balance, I informed them that I haven't received any emails with the relevant paperwork. Not only was their staff rude but I was handed over to their debt collectors. After several phone calls with our broker, she forwarded me the email. Europcar's representatives were unable to spell my email address correctly. Premium were spelt Premuim. After an email to them justifying that I never received emails with regards, they ghosted me. Customer service is non existing!