Poor service

Very disappointed with the service received at Europcar Durban downtown. On friday my company hired a vehicle for me for the day and when I arrived at Europcar in the morning, the Gentleman who was supposed to be assisting me was rude up to the point he served me whilst talking on his cellphone on a personal call. We always hire from Europcar but it was the first time at that branch. The level of unprofessionalism was shocking to say the least.