Poor Service

<p>Good day,</p> <p> </p> <p>My name is Siyabonga Mhlongo, and on the 23rd of July my company hired a car for me at the King Shaka airport Europcar. I am very dissapointed because when i got there the guy who helped me get the car did not explain anything to me and just said check the car (which i did) and then he gave me a white form. Upon me returning the car on the 30th of July, when i got there the guy colecting the car (another guy) explained that actually the first guy was supposed to give me a yellow form and that potentially i might be liable for any dents or scratches that the car had even before i had it, just becuase i did not have the yelloow form. This was disapointing as i tried explaining that the previous guy only gave me the white form, now i was waiting there (being delayed for my flight) just because Europcar does not have a system that if there is no yellow form they can still track what damages were on the car before i had it. I then went to a lady at the offices who was very helpful as she explained that even without the form it should be fine, but this was after 30 minutes of back and forth banter with the car guy outside, this resulted in me missing my flight and having to pay extra for a later flight, this process should either a) be clearly explained when one picks up the car and b) a backup needs to be in place should there be no yellow slip, i mean in 2017 its sad to think Europcar cannot have a smarter system than a yellow slip. </p>