Poor Service

<p>I have no choice but to write a review on Hello Peter as no-one is giving me feedback.</p> <p>My insurance booked out a courtesy vehicle for 30 days while my vehicle was being repaired. All was well, I collected the rental car from the them on the 12th May 2017 and had to return it on the 11th June 2017. On the 11th June I went to Europcar Krugersdorp to drop off the courtesy car as per their sms just to discover that the branch was closed. I then dropped the vehicle off at Europcar on Monday the 12th May 2017 at 08:00. Approximately a week went by then I got an invoice. I was surprised as I was charged for a days rental. I called the accounts department, she transferred me to the Branch. I spoke to Thabu and To John regarding this charge. John said he sent a query and should take two days. Everytime I call in Europcar's Staff will follow up and call me back but no one ever calls me. Funds were also refunded into my Fiance's accoutn then reversed. I had also asked them to look into this and advise when payment will be made. I am still waiting for an answer.</p>