Poor Service

<p>On 27/01/2017 I hired a car from Europcar via my insurance. I arrived to fetch the car and was froced to wait over 20 mins. This despite me being the first and only person there. Then I was given a poor excuse for a car. The card had lots of scratches and problems. After making a note of all the problems I was about the drive off when the car would not start. Another car was given whic was in slghtly better condition. On Tuesday 31/01/2017 this car began to giv problems. The alarm was problematic. The remote battery was changed and I was advised that all was well. Yesterday (05/02/2017) the problem appeared again. I called the Call Centre at 11:30 and spoke to Mhlodi. She adbise me that a new car will be delivered befor16:00. I advise her that I had stuff to do but to no avail. At 17:30 with No Car and No Feedback I called the Call Centre again an spoke to Moketi. He was rude and stated that the proble was due to shift change. He gauranteed me that the car would be delivered by 20:00. At 21:00 I still did not have my car or any feedback. I had to call in again. On the thrid call for the day I spoke to Melvin who aaissted me. however he stated that I would be charged for the entire day's use of the car even though I could not use it.</p> <p> </p> <p>I am appalled a the servicce or lack therefof, the promised not kept and to top it all, I must pay for the day</p>