1 reviews | Active since Aug 2013
Poor Service
<p>Below query was send and no feedback have been recived as yet;</p> <p>would like to lay a complain with Europe car, their service from the consultant or help desk assistant was pathetic firstly we did an online booking and everything was succesfully done they deducted the total amount they needed in my account and they sent a confirmation email with the details for picking up a car. We booked a Hyndai i20 and when we get there we were told i20 was taken as we came late and they gave us i10 only to find out that it had a tire burst and they had to give us another car. The person that assisted us changed the car codes and when the person that supposed to give us car told us that since the i10 had a tire burst he will have to give us Picanto or any car under T code. I told the guy that we booked i20 online and I would not accept a car that we did not book. To my suprise they ended up giving us i20.</p> <p>On friday we went to picked up the car and the help desk assistance only told us that they will deduct insurance for porthole and windscreen and Refundable R1000 deposit that will be refunded within 2 days till now They havent refunded it. I just need to know which company seriously hire incompetant employees as now we here so many information when we ask about the deposit that their consultant told us that its refundable. If someone can call and tell me what is happening on this complain?</p>
Dear Candy
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Calvin May
Dear Candy
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Calvin May
Its very dissapointing to see a company like Europe car be quick to send us warning sms's that we should pay an amount of R200.00 I am still waiting for feedback on the refundable deposit we paid and If I have to write about Europe car on every social network I will do it just to make sure that people do not use your their services. When we hire a car they deducted whatever amount they needed and when we got to their offices we were only told to pay the R1000 refundable deposit nothing else was discussed.
Its very dissapointing to see a company like Europe car be quick to send us warning sms's that we should pay an amount of R200.00 I am still waiting for feedback on the refundable deposit we paid and If I have to write about Europe car on every social network I will do it just to make sure that people do not use your their services. When we hire a car they deducted whatever amount they needed and when we got to their offices we were only told to pay the R1000 refundable deposit nothing else was discussed.