Poor Service

Good day,

I am complaining about a complaint I initially made on the 15th of February 2018. I received a response on the 16th of February 2018 and spoke to Jade who advised that she is the Public relations Manager. After I spoke to her she promised that she will escalate my complaint or query to the accounts management department there after she would contact me with feedback either on the 20th or the 21st of February 2018 however it is now the 06th of March 2018 and I have not received any feedback to date. I called on the 05th of March 2018 on the following number ********** to make a follow up on my query and was told that Jade is unavailable to assist or take my call and left my contact details for her to contact me back but I still have not heard anything. I again am disappointed in the way Europcar deals with customer complaints as it would seem our complaints fall on deaf ears. It would seem you are only interested in taking our money but not in offering a fair and honest service to your clients. It is the third week since I was promised to get feedback on my complaint but I have to take the initiative as the client to make follow ups and push someone to do there job. I would not recommend Europcar to any one as the service and treatment I have received has been very poor moreover It has taken forever to receive my refund whereas other car services are quick to refund there clients.