Poor Service

I am writing this complaint as Europcar's \customer service"team have not responded to my email in 3 days.<br> First of all they advertise having debit card payment options. The Fourways branch did not have a working speedpoint. This resulted in my having to borrow a friend's car.<br> Secondly their website is outdated and does not reflect their Midrand branch. I found out about it after Fourways could not assist me.<br> Midrand has *********** staff who did not understand a very simple email to request a car and thus did not have one ready when I got there. Furthermore they locked me out of their office for 20 minutes (I took photos) as they are perhaps short staffed and cannot accommodate customers in the reception area when all staff members leave at once.<br> Above mentioned branch also quoted me incorrectly for the deposit which resulted in a 2 hour waiting period before I finally got a car.<br> <br> Needless to say my very short visit to South Africa was rushed and unpleasant solely because of Europcar.<br> Please refund my remaining deposit as I have requested. It is overdue.<br> """