POOR... POOR AND UNFAIR SERVICE....,

Rental ********** 27

YOU HAVE BEEN INVESTIGATING FOR 10 DAYS, BUT POOR SERVICE IS YOU MIDDLE NAME

Is Europcar staff slow, *********** or just pathetic.., People cant.., what a respond...., for the 100th time, I AM NOT QUERY THE INVOICE BUT THE AMOUNT, GET CALLS AND LISTEN.., SINCE YOU CANT READ Please be advised that we have received all the third party information which was submitted to the branch . We have traced the details of the third party and generated an invoice to the 3rd party . Please take note that as per our terms and conditions , if you involved in an accident with a 3rd party at fault – We would bill you for the damages and also bill the 3rd party for damages . However once we have a successful recovery from the 3rd party you will be refunded the damage liability amount that was paid to Europcar . We are now in the process of recovering the money from the 3rd party .

EUROPECAR GET FULL POINTS FOR THE MOST POOR AND PATHETIC SERVICE.., Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.

Sent: 13 July 2018 10:53 AM To: 'Kashmeer Mangaram'; Anthea De Kock; Craig Van Niekerk Subject: RE: Voice Recording for Rental ********** 27 Hi Kashmeer, Please read carefully and understand my query and if you don’t ask or call me. WHEN I WAS OFFERED THE RENTAL CAR BY AUTO AND GENERAL AND EAROPCAR, I WAS TOLD THAT I WILL ONLY PAY R3827 SHOULD ANYTHING HAPPEN TO THE CAR, WHICH UNFORTUNATELY FOR DID, AND WAS AT NO POINT INFORMED OR ADVISED OF THE ADDITIONAL CHARGES. WHAY ARE YOU GUYS NOT GETTING TO RECORDINGS FROM YOURSELF AND AUTO ‘n GEN? This is a very simple request.