Poor Europcar Call Centre service ***)

I am a car insurance customer (DialDirect) who was offered a courtesy car arrangement with Europcar. I called the number provided to streamline the process to collect the vehicle. The lady who answered on the other end was so unprofessional to even say to me “You do not call us we shall cal you, you are second last in my list so I cannot prioritise you”. I felt so I’ll-treated from the tone of her voice, she even said “Sir, I have been working all weekend and I am tired”. I am still without assistance right now.