Poor Customer Support

After my rental I was sent an invoice via email with incorrect details as it relates to personal information. I requested for it to be rectified ASAP, as I had to submit the invoice to work about 3 weeks ago. Although Ms Kgomotso Tshoetshoe, a customer service consultant was kind enough to follow-up with prompt after I made the request, several emails later she simply stopped responding to my plea, I even forwarded to her my reservation form with my information. I called today and was transferred from one to another after 30 minutes of waiting on the phone on hold I ran out of airtime and dropped the call. My simple request of changing the incorrect name and address on the invoice has not been attended to.

Last Responses from Ms Tshoetshoe: "Good day Mr Ngubane, The details you see on your invoice are the same as on my computer, kindly advise?"

My Response: "Please see attached the reservation confirmation email that I received from Europcar. I cannot decipher this confusion of how the details on the invoice (which are not mine) ended up on your system. It is apparent that they were entered into the system by someone else and that person works for Europcar. May I ask that you investigate on your end or escalate it to someone who has the ability to investigate. I really would like for this to be resolved as soon as possible."