Poor customer service

Our insurance arranged for a rent a car from Eurocar for my wife. On Thursday she was involved in a smash and Grab. When I call on the call center I was told that it was a ******** act and I wouldn’t have to pay the excess but when I went to the Witbank branch I was told that I must buy the full excess of R4200.00.

It is really poor customer service that you’ll staff don’t even know the you’ll companies procedure's. Also you’ll charge a ridiculous amount for you’ll excess. With my i insurance I pay R800.00 excess for if my window is broken.

I don’t understand why you’ll car are not fitted with smash and crab. You’ll are putting you’ll clients at risk as we can get seriously injured by the broken glass.

I’m really disappointed with you’ll service. They didn’t even ask if we where ok