Poor Customer service

I rented a car from King Shaka Int for 40 days, halfway through i was hit from behind at a Stop street. I reported this to the company who wasn't fussed about starting the insurance claim from the 3rd party before i left for the UK. On returning the car 25 days later, i handed in the police accident form, the 3rd parties details including passport etc. To date (90 days later) Europcar has not called the 3rd party for damages, but keep sending me final notices. I am happy to pay the excess once they show me that they have tried to reclaim damages from the 3rd party who have admitted guilt. 10th , 30 September and again today i have requested proof that the 3rd party has been contacted, but nothing has been forthcoming.

Still nothing!!!!!

I have spoken to Edith Maphonwane 3 x who doesn't seem to understand what i am asking for.