Poor Customer Expierence

Hired a vehicle and upong return there was a very very small scratch on the car door must have been due to someone opening their car door into the car door.

They insited on raising a MOTOR INCIDENT REPORT and now are holding my refund back.

I took out full insurance on the vechicle and thus there should be no reason to hold the refund, yet this is already a week and no refund.

Got hold of customer service and all they could do was to tell me to send an email to the claims department, and could not help at all.

Very poor customer service for a repair that should cost not even a R 1 000.00