Poor custcustomer care, charged for a day already paid for,

The consultant who responded to my querry on billing was not helpful, very arrogant, telling me se doesn’t have insurance but me and calling me a customer not addressing me by name when I told her she is not helpful but being arrogant especially to a 51 year old like myself what more to others older and younger than myself? She degraded me and not appreciative of her conduct

I queried the invoice of 1/7 extra charged when my car was returned on the 13th whereas it was booked for and was to be returned on the 15/12/19 For the company to respond to my email, they responded by sending me an invoice of a chip encountered not what I queried about no refund even tho the car was returned 3 days before as rented by my insurance

I'm appauled by their service and customer care

Contract number: ***

Regards