Poor communication

Very disappointed with the payback of my deposit. After one month no deposit was paid out ,when I finally got in touch with Eurocar I found out my ID number was apprently not corresponding with my account number(Which is impossible as the ID number I gave them was correct thus they had to have copied the number incorrectly) . My deposit claim finally went through and now I have to wait another 7-10 working days on top of the month for it to be processed. I was not given any notification as to the problem , if i had not contacted them I probably wouldn’t have gotten my money back.Totally disgusted with the poor communication service. I definitely would not recommend Eurocar