Please rectify miscommunication

Good day,<br> <br> I hired a car at your east London branch on the 3rd of December and returned it on the 6th of December. Apon returning the vehicle I pointed out a chip (not a crack). I signed a form acknowledging liability for it and was told that I would be contacted soon. I was then invoiced shortly afterwards for hire of the vehicle around R1250, but called to inquire about the damage. No one picked up the phone. So when Ayanda emailed asking for feedback I said it was a pleasant one but that it wouldn't be anymore if I didn't hear that what was happening about the damage soon. A few days later another female called me to say that the damage that occurred was fixable and that I wouldn't be charged - since you record all your phone calls I am sure you can check this up. I then received an invoice 22nd dec and then a debit went off today. Still trying to call east London branch with no one picking up to rectify this miscommunication. Please could someone please call me on ***.<br> <br> Thank you.