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Iris J

1 reviews | Active since Nov 2023

09 Nov 2023, 21:39

Please do not go to Europcar; look for another company. Europcar ensures that you end up paying way too much.

If you want to ****med, you should go to Europcar! Me and a friend are in Africa for three months. We are students who have worked hard to be able to do our minor here in Africa. Because we are teaching at different schools here, we needed a car to reach those schools. The price was fine for the first two months, but the third month was a complete disaster! For 9 days, we paid almost as much as we had paid for the entire month before, 5200R and with the deposit included, also very high 8750R After this amount was deducted from our account, we went to them immediately because this is obviously not right, such a large amount for only 9 days. We had also searched online for the price, and it turned out to be only 2000R. When we arrived, we were told that at the beginning when we were renting the car, we should have been told that it's better to rent the car online because it's much cheaper. This was not communicated to us, and so we ended up paying way too much. They said they couldn't do anything about it, and now we have paid double the amount for exactly the same subscription. Of course, it can happen that there is a mistake in the explanation about renting a car, and that's not a problem at all. However, it's only fair to resolve it with the customer! We hadn't made any agreements yet, and we came on the first day purely for information with the question, what is the cheapest option for us. We have a limited budget and clearly stated that we wanted the most affordable option because we simply don't have more money. Europcar withheld information from us in this regard, and they refuse to rectify this incident. We are very disappointed in Europcar and will not go there again. We would like to advise everyone not to make the same mistake as us and to look for another company when renting a car. Europcar seems to do everything to earn as much money as possible from you!

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Replies (1)
Europcar
Europcar's reply10 Nov 2023, 08:47
Official
Dear Iris Janssen

Thank you for reaching out to us. 

Please check your email. we have sent you a message. 

Kind regards
Europcar