PHATHETIC SERVICE

Europcar - Lanseria Car returned before 12:00 today but when I phoned the call centre at 17:23 I was told reservation was not closed ( ********** 23). I requested for the branch number so I can follow up. Lawrence Banjo answered the phone and told me to wait for 2 minutes- I waited for more than 10 minutes and call dropped. When I phoned back I told Lawrence that I've been waiting for more than 10 minutes and he told me to get to the point . 1. I want confirmation that the reservation has been closed. 2. I want confirmation as to when my deposit will reflect on my bank account . 3. Don't even try to rob me on fuel , I filled up the car and drove less that 30 KM to the airport (Slip- and took pictures for fuel and mileage. Lastly take Lawrence for customer service training , he's pathetic or else I won't ever bother hiring your cars again.