Petrol refund robery

I sent the below email complaining about my petrol refund but I received the below careless email and they provided me with a contact number which is non existent:

From: Customer Relations <***> Sent: 16 May 2025 10:02 AM To: Sifiso Maseko (Santam) <***> Subject: [EXTERNAL] RE: Mr SS Maseko *** [CSE: a8q6Lp, TKT: qWyEXe] Good day

Thank you for your email

Please note branch manager has declined your query. For more information about the reason why query is declined, kindly contact ASHTON FRONEMAN

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May I kindly bring my dissatisfaction regarding the attached and my paid refund. I must agree I was a bit late to drop off the car at the branch in in Sandton but when I got there, I was a little bit late, and I was advised to call the afterhours number where I was advised to take the car to the airport. The drive to Sandton also consumed petrol hence there was a difference on the tank. I see I was charged 223.65 for a day’s rental. I wonder what that for is because if you check your records, you will see that on that due date the car was parked at your premises in Sandton, and I was not aware the office will be closed due to holiday otherwise I could have driven straight to Sandton before the due time. I really believe I was unfairly prejudice with this and may you kindly review and revert to me.