CE
Chris E
1 reviews | Active since Jun 2011
08 May 2015, 17:14
Petrol Deposit
On the 29th of April 2015 I had to hire a vehicle from Europcar from the OR Tambo branch. I had to pay a fuel deposit of R1500 which I did. I was told that I would be refunded within 48hrs after returning the vehicle to Europcar. The vehicle was returned on the 30th of April 2015 on which I have received a SMS of confirmation. Today I started enquiring about My fuel deposit but no luck after spending aot time on the waiting diverted to and from different people no luck. I was even promised that the manager will phone Me back but I was never contacted.
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Europcar's replyOfficial
12 May 2015, 08:48Hello pbsbaits,
Thank you for bringing this matter to our attention.
It is with regret that it has not been resolved to date and we will treat the refund of your deposit as a priority natter to ensure that there are no further delays.
Kindly allow me the opportunity to investigate why this has occurred i will revert back to you once i have established the root cause.
Yours personally,
Calvin May
Thank you for bringing this matter to our attention.
It is with regret that it has not been resolved to date and we will treat the refund of your deposit as a priority natter to ensure that there are no further delays.
Kindly allow me the opportunity to investigate why this has occurred i will revert back to you once i have established the root cause.
Yours personally,
Calvin May
Europcar's reply12 May 2015, 08:48
Official
Hello pbsbaits,
Thank you for bringing this matter to our attention.
It is with regret that it has not been resolved to date and we will treat the refund of your deposit as a priority natter to ensure that there are no further delays.
Kindly allow me the opportunity to investigate why this has occurred i will revert back to you once i have established the root cause.
Yours personally,
Calvin May
Thank you for bringing this matter to our attention.
It is with regret that it has not been resolved to date and we will treat the refund of your deposit as a priority natter to ensure that there are no further delays.
Kindly allow me the opportunity to investigate why this has occurred i will revert back to you once i have established the root cause.
Yours personally,
Calvin May