Pathetic service!!! Rather use someone else!!

I have always used Europcar at previous companies over the last few years, but I refuse to use them again.

In November/December 2019 I rented a car from Lanseria Airport. The car worked fine, but there was no air con and the temperatures in Johannesburg were over 30 degrees Celsius daily. To make matters worse, I was driving with a colleague for the entire week.

In the same time period, I rented a car from King Shaka International Airport. I was happy with the car, until a colleague noticed that one of the head lights was faulty. I did not check head lights upon inspection as this is supposed to be one of the pre-checks, which was not done!

I do not have to tell you how dangerous it is to drive without fully functioning headlights. Upon returning the car I notified the staff at KSIA of the fault and received no feedback.

The next 3 cars were rented between January and February 2020 from KSIA and Lanseria Airport. The Polo TSI vehicles in your fleet have no fog lights. The issue was reported to both branches and received a short apology phone call once and an explanation for the last rental. Fog lights are critical in Kwa-Zulu Natal as there are no street lights to and from the airport and along the coast.

I also rented a Polo Vivo (having asked for a TSI) in East London. They did not have the TSI as I requested. The VIVO had faulty brakes. I app**** the slightest pressure on the brakes and the car would screech. This issue was reported when the car was dropped off in PE and I informed the teller that I would no longer use Europcar and I have received no feedback.

I have also been charged a "refuelling admin fee" with no amount for refuelling. I fill each car myself, yet I am charged this fee. Only one of my rentals was not filled by me and I was rightly charge.

I also have to request the invoice of each trip is sent to me and it is not automatically done. This wastes my time!

I have rented 7 cars over the last 3 months and each one has had a fault. It is unsafe, unprofessional and unacceptable that each of these cars has a fault.

The level of maintenance and inspection of cars is unacceptable!

I also emailed this to them 8 days ago with no feedback!

I have since joined AVIS and you should do the same!!!