Pathetic Service / Incorrect Billing

<p>I have done a online quote with Europcar and I am highly disappointed with the way they tell you one thing and than bill you for something which is not your fault, unlike the other car rental places I have used in the past this has been the first time I get told that the car is 1 hour late and I should pay a whole days hiring fee which is ridiculous this is the worst and most pathetic money making scheme from all car rental companies & neither was I given a discount as stated by Kulula Airlines I would never suggest anyone using this ******* Company </p>