Pathetic Service

<p>I hired a car through Economy Car Rentals and was allocated a car from Europcar.On arrival at ORTambo I was given a car and on the freeway to JHB discovered the aircon did not work.On returning to OR I was given a second car.I requested a car with a full size spare wheel as we were going to Kruger Park.On arrival at my brotheres house in JHB I discovered the car did not have a full size wheel.We then had to return to ORTambo a second time where we given a third car Other than the wasted time,so far so good.Now the problems started.When I received the invoice,I had been charged R2640-00 instead of R1200-00 as per the Economy Car Rental voucher.I was also charged R107-95 notwithstanding the fact that I had filled the car at the airport.The invoice also reflected the incorrect car and kilo reading.On quering this I was informed that they would oass a credit for the rental but the fuel charge was for the first two cars.This is ridiculous as it was not my fault.This is not the first time I have had incorrect charges levied.It seems car rental companies policy is overcharge everyone(soecially on fuel)and those 10% who complain-give them a refund.They also sent me a survey to complete with a box to supply your phone number to be contacted, but so far no one has,Also the attitude of this company seems to be unprofessional and uncaring as so far no apology,no resolution and certainly no compensation.It really has been take it or leave it.PATHETIC!!!</p>