Pathetic service

Insurance arranged a car and they chose the car of a lower category and the service they gave me when I had to change the car was not a service one can give to a human being, Rusteburg branch just didn't even care, the one thing I was told was that the priority is first given to managers of big companies, if you are a nobody they don't really consider you a valuable customer, head office then arranged with Vanderbijlpark branch which gave me a 12H00 appointment, they gave me the after Hours number to call incase I find no one there, I kept calling the number and the guy kept telling me he is on his way. 15H00 I called the number and no one responded.