PATHETIC, PATHETIC, PATHETIC

Absolutely pathetic service. I arranged with Europcar Mogale City on 16 February 2026 to have the rental car collected on 17 February 2026 at 16:30 from the panel beaters where my car was repaired. I waited and waited, and nobody came to collect the car. I phoned and spoke to a lady there, and she said that none of her colleagues were available to collect the car. She told me that in the meantime, I could fill the tank with petrol and take a video of the exterior of the car. I informed her that I had already arranged for the car to be collected on 17 February, and that I had washed the car and filled the tank the day before. She knew nothing about the collection arrangement. It was clearly not captured on their system. I was extremely upset and told the lady exactly how I felt, asking how she expected me to drive two cars home. I told her I would leave the car at the panel beaters, in my best French, because I was furious and asked her to find out what was going on and whether she had my contact number, but she disconnected the call. I had to phone a family member, who then asked another family member to go to the panel beaters to drive my car home while I drove the rental car home. They were almost at the panel beaters when a gentleman from Europcar arrived to collect the rental. The lady I had spoken to must have phoned him to collect the car. Miraculously, the colleague who was supposedly unavailable suddenly became available. He asked who I had arranged the collection with and apologised profusely. I will not recommend Europcar Mogale City to anyone. My family members have also had major issues with them in the past, and by reading the negative reviews of this branch, it is clear that poor service is their motto and customer service is non-existent. I sincerely hope I will not need their services in the future. I would rather walk than use them again.