PATHETIC CUSTOMER SERVICE FROM EUROPCAR SOUTH AFRICA.

Pathetic service provided by the Fourways branch of Europcar. On the 3 January 2022 around 4pm I approached the Fourways, Johannesburg branch with the view of hiring a smaller vehicle to the one we already had. The lady behind the counter was not helpful at all and was , in fact , a bit rude. I had asked if my online quote would be the same as her quote offered over the counter and she said she was not sure!? I then requested my daughter to go online and check the prices and they came back significantly cheaper, I asked the lady if she could match the price and she categorically so NO, the web site is run by a third party and she did not have access to it. This sounded odd to me as the Europcar web site is operated by Europcar. I eventually decided to go with my online quote as it offered a better rate. On checking my account I have noticed that the Europcar, Fourways branch has deducted a further R348.80 with no reason, no Invoice provided detailing the charge. I have been in touch with Europcar Customer Relations and they have been unable to advise what the charge is for. It is not easy to get through to the call centre as calls are dropped and calls go unanswered. It has been over a week and it appears that Europcar have stopped communicating with me as they do not have an answer.