Pathetic

We have rented a bakkie from Europcar while mine is repaired.

Reservation no: *** Vehicle: Ford Ranger Registration: LH17KR GP

When I received the vehicle, I told the Welkom office that there is NO tools (wheel spanner etc). At first, I was told to drive it like that and to call the number on the disk holder if anything happens. I tried calling that number 7 times with no luck. I demanded to have those items in the bakkie as it is a necessity. I am struggling now to get something as simple as that (which should have been there to begin with) since Tuesday 20th. It is now Friday and today a wheel spanner (which was bought at Midas) was given to me. I cannot do anything with that as the rest of the kit is still not there. So, I cannot take off the spare tyre if the need is there.

Surely this is something that cannot be allowed because if I don't have those in a vehicle it is seen as unroadworthy. So Europcar gives out unroadworthy vehicles to customers but accept full payment!!! This rental is for 10 days (initially), but for 5 out of the 10 days, I am not able to use the vehicle as it is unsafe to use. I also have not been able to get hold of anyone at Head Office (I have tried 11 times as well as 9 calls and WhatsApp messages to Welkom branch). So Europcar firstly gives out unroadworthy vehicles and also *****s my money for 5 days use which I now dont get becaise of their incompitence. The Welkom office has one excuse and lies after the other. But, from Tuesday up to today, the issue is still not sorted out. The Johannesburg office called me today to inform me that they will be bringing me another bakkie and assured me that everything is there. When the vehicle was coming, I received 2 SMS's that the driver was speeding (98 in a 60 zone as well as 113 in 60 zone) which I am sure Europcar is now also going to try and hold me accountable for the recklessness of their driver. When the bakkie arrived, the parts needed to get the spare wheel off in case it's needed, was also NOT there. I have not received any communication from ANYONE at Europcar, as they could not be bothered if the client has a problem or not, as long as they get their money then they dont care.