pathetic!!

Good day,

I am writing this to Budget insurance and Europcar, specifically Europcar Easyway Menlyn. I am extremely disappointed in your service, and I will not leave it here and just forget about it. This is pathetic!

I called my insurance, which is Budget insurance to ask to for a different rental car as the one I am using has a flat battery. I had to jumpstart it twice over the weekend, and had to roll it down a hill this morning to get to work. I called my insurance at around 11:00 and the lady said that she would call Europcar and sort it out. At 14:40 I called Europcar as I had not heard anything from Budget or Europcar yet. I was promised a car by 15:30. I did not receive a car or any notice as to when the car might arrive. I called Europcar again and the lady, Nellie, said the car was with them, it is just being washed. At 16:10 I called again, Nellie again said that the car was on the way. At 16:35 I called again, this time Nellie said that she will find out if the car has left Woodmead yet?! After already telling me the car was on the way. She never called me back. I tried calling her multiple times from 17:00 onwards, with no answer. At least I could get hold of someone to jumpstart me, and arrived home at 17:20.

I then called Europcar's call center and a gentleman arranged that Hatfield bring me a different car. A replacement car finally arrived at 18:30

I find this EXTREMELY unprofessional and VERY neglectful! How can a person just go home, knowing that someone is stranded in a car they supp**** me with which, is not working, and knowing I am waiting to hear from them? What if I were stranded on the side of the road and did not have anyone to come and help me? And Budget insurance did not even call me back, after saying that she will sort it out.

I will not leave it here!

Awaiting your response

Regards,