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Soekie D

1 reviews | Active since Sept 2014

09 Jan 2018, 07:53

Overcharging/Hidden costs

Rented a group C vehicle on 20 Dec and paid a deposit of R8 250, returned the vehicle on the same day, after refuelling and received my deposit only on the 28th of R6 163.94. I have no idea why I am charged R2 086.06 as they never gave me any invoice or statement. I booked it through UCounts and they provided me with pricing details of an additional expense of only R1 199.00. Also, upon my return on 6 January, I did the same exercise but now had to pay a deposit of R9 750. 18% more than just a few days ago!!! Do they know what they are doing or are they making it up as they go? No one was available to check the car at the Polokwane Airport and we do not know what surprise will follow....

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Replies (5)
Europcar
Europcar's reply09 Jan 2018, 10:22
Official

Good day,

Thank you for your review

We apologise that you have not received an invoice

We have requested that one be sent to you

Thank you

Europcar

SD
Soekie D's update09 Jan 2018, 17:22
Reviewer Update
Why did they charge me more than the additional expenses quote which included admin and collection fees of R1 119? Also, I did not request an additional driver. The consultant insisted on my husband's and my details/license as he was the driver as per booking but because I paid with my card he wanted my license as well. I never wanted to add a driver. Still not happy with this incorrect account. Please ammend accordingly.
SD
Soekie D's update09 Jan 2018, 17:22
Reviewer Update
Why did they charge me more than the additional expenses quote which included admin and collection fees of R1 119? Also, I did not request an additional driver. The consultant insisted on my husband's and my details/license as he was the driver as per booking but because I paid with my card he wanted my license as well. I never wanted to add a driver. Still not happy with this incorrect account. Please ammend accordingly.
Europcar
Europcar's reply10 Jan 2018, 08:59
Official

Good day,

I have requested that a customer service representative be in contact with you to assist you

Thank you

Europcar

SD
Soekie D's update10 Jan 2018, 09:16
Reviewer Update
I have received another email saying that an invoice will be send. I already received one but do not agree with the invoice and did not ask for an additional driver. Also, the quote is R1 119 for "additional expenses". And not R1 208. Please assist with the amendments.