Overcharges on minor damages.Procedure questionabl

RE: DAMAGES ON CA12971 - RETURN DATE 24/12/2014<br> <br> We hired a vehicle with Europcar at the East London in Dec 2014. While we were making use of the car, there was hail storm in the area so the external top part of car was damaged -will small ball dents. They were not material at all as the inspector was only advised by us. We returned the car on the 24 December 2014. There were NO damages on the fender, doors, windows and windscreen. Then in January we picked up an amount of R25000 in lieu of those damages and we requested documentation from them including invoice that we never received. Firstly the car was only assessed almost 4 weeks after we returned it