DM
Denise M

1 reviews | Active since Feb 2010

08 Feb 2016, 09:14

Overcharged on Invoice

I was quoted R347 by Europcar for car rental from 23/12/2015 @ 21:00 to 25/12/2015 @ 20:00.<br> I was shocked that they charged me R715.<br> This includes R95 for fuel and R2.77 E-Toll.<br> <br> I have emailed them 3 x since receiving this invoice on 27/12/2015 and the matter is still not resolved.<br> <br> The invoice also reflects the cra was returned 26/12/2015 at 10:00 which is not correct. My flight from JHB back to CTN left 25/1/2 @ 20:00. The car was returned on 25/12/2015 at 19:00.

0
Replies (1)
Europcar
Europcar's reply09 Feb 2016, 08:18
Official
Hello majorden,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May