Overcharged, Innacurate billing and poor service

<p>I would like to lodge a complaint against Europcar. Hired a card for 3 days and was informed when returning the car it must be fully refueled. Returned the car 3 days later with a petrol tank full, the guy who took in the car confimed this. Was told billing takes place after 3 working days and if any refunds will be refunded within the 3 days. I waited for almost more than a week and nothing was being said. I had to follow up and only after 2 weeks I was told there was a damage to the car hence I was not being billed as they were busy processing that. I did acknowledge the damage as I was aware of it but I though it was going to be accounted for as I had taken full waiver insurance on the car and apperantly they missed this on my contract. Received the invoice and they were charges for refuelling and it service fee, which I disputed paying as the car was full when I took it in. There were also charges like Etoll Gort which when not explained to me when I was given the term & conditions( also disputed paying that). I was also overcharged on the Normal Etoll rates even though I had to pay cash on Umkomaas tollgate as the tag was not working there. I explained to a lady be the name of Dikeledi Selahla(Debt collector) from Europcar that I am not going tp pay the above mentioned amounts. I did however pay the rest of the amount. Today I received an sms that I have been put on the ITC list for non payment. Hw is it that Europcar bills customers incorreclty and then decides to put them on the list. How about actually getting things right first like the bad customers service I received when enquiring about my billing. The incompetency is unacceptable and I demand that Europcar sorts this thing out as I have paid.</p>