Overcharged and Still Waiting for My Refund

I am extremely disappointed with Europcar’s handling of my recent rental. I was overcharged because the payment was never converted from BWP to ZAR as it should have been. This is a clear error on Europcar’s side, yet getting my refund—which is rightfully mine—has been an exhausting process. It has now been weeks, and nobody is taking responsibility. Every time I follow up, I get vague responses and no resolution. This lack of accountability and transparency is unacceptable for a company of Europcar’s size and reputation. I would expect an immediate refund of the overcharged amount and a formal apology for the inconvenience caused. Europcar needs to take ownership of this mistake and improve its processes to prevent this from happening to other customers.