1 reviews | Active since May 2010
Overcharged
I booked a car from Europcar which was brought to me in Thabazimbi from Ellisras. I was told on the phone when booking the car that 200km a day were included in the rate. When i received my invoices, I was charged per km? Also, my Vitality discount was not app****. I have emailed Europcar a few times to query these discrepancies but no one bothers to respond. I am disappointed at this poor service. Please contact me via email.
Good day Sara
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 500082
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Europcar - Customer Services
Best regards,
Good day Sara
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 500082
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Europcar - Customer Services
Best regards,