Overcharge poor service

I have experience very bad customer care and follow up and over charge.I booked the car through Kulula airbooking and that was easy.When I arrived on the 4 Oct at Lanceria there was no car for us.we had to wait in the sun with my elderly parents for almost an hour.Then we received a car and travelled only 30km when the car gave problems.I called the call centrum and they could not understand why the car is not working.They send me two people to assist me.We waited another hour for then to pitch up.They inspect the car and realized that it is true the car has no power.I also noticed that the petrol gauge after 12km severely dropped,I took a picture of the instruments if you like to see it.

Then we were transported to Krugersdorp branch where we received another car.The car was handed over to me without proper inspection.We left after another hour.I was suppose to pick up the car at 10:30 and we only left Johannesburg at 16:30 and still had to travel a long way.My parents was exhausted and nowhere was there any compassion for our situation.

Then I return the car to Lanceria mafter I filled the car with petrol .The person receiving the car noticed a mark on the bumper rigth side.I believe it was there all the time.I was very upset and had to fill in a form.I asked for an quatation before it was billed to me.

I received the invoice for the car and noticed that there was an amount of R181 for petrol charged to me allthough i filled the car with petrol.I put an quiry to Europe car but has not received any feedback.

Then the charge to the bumper came it was R3300 which is impossible for the small scratch on the bumper. So I would really like you to follow this up.