OVERBILLING BY Europcar and bad customer service

Insurance and car dealerships(KIA) only pay for rental days over and above is for the renters account, unless stipulated on your KIA contract, please make contact with them for further info.

RA:***, dated 17/10/19 to 24/10/19 you received R972.64 from your deposit of R1250 due to airport surcharge in Cape Town(see attached)

RA:***, dated 21/09/19 to 17/10/19 you received R1168.79 from your deposit of R1500.00 due to fuel and toll that Europcar incurred after o drop car at airport. They unilaterally decided to bill to take the car back to Pretoria without my knowledge after I terminated the rental. This is not fair as I delivered the car with full tank and in good order back to the depot of Europcar which I did tell them I was going to do. No one stated that o was to be billed for costs after I terminated the rental all because they state the car was from Pretoria so they had to drive it back to Pretoria at my cost ...my word this is a risk I was not aware of and will never accept

When I called customers service call center they ot took more than 3 days and even till to day I did not receive the fill invoices I asked for. No assistance. I call and call again still no service .