Over a Month Since My Third-Party Claim – Still No Action or Feedback

I was involved in a vehicle accident on 7 July 2025 with a Europcar rental vehicle driven by one of their clients. I submitted all required documentation for a third-party claim shortly after the incident, including the police case number, an affidavit confirming I’m uninsured, photos of the damage, and three repair quotations.

It has now been over a month, and I have still not received any proper update or resolution regarding my claim (Claim No. 1530*). My repair quotations have since expired, and my vehicle remains unrepaired while I wait for Europcar to respond.

I was told that the process “takes time” because the renter must first return the vehicle and settle their account before Europcar can begin processing my third-party claim. Unfortunately, I fail to see how that is relevant to my claim and the damage caused to my vehicle, which should be treated as a separate matter.

Most of my communication has been with Hanli Strydom, who is now no longer responding to my emails. I was also referred to Danie Strydom from Motus Direct for assistance, but he has simply ignored all of my emails without a single reply.

I would highly recommend staying clear from Europcar as their assistance in any matter is revolting.