Only executive management can provide customer service!

Booked a car. Received three different amounts for the hire. Went to the OR Thambo Airport branch to hire the car only to be told that the amounts are for different payment forms and regardless who made the error, as a supervisor/ manager there is nothing that we can do. Basically take it or leave it!

When question as to why the supervisor/ manager couldn't assist, I was told only executive management can make a system change!

Very poor customer service!