Not transparent with clients

<p>Dropped off hired car September 4th. Picked up a stone chip which spread on the same day as the drop off. I took out SUPER Damage Waiver and SUPER Theft Waiver. </p> <p>I am now having to chase Europcar for a reconciliation of my account . This is a calculation of monies taken from me, less money deducted ( I need to know what and why) and the money refunded (close to a month later).</p> <p>When I take this up with Social media i am just informed that the money refunded is due to the windscreen - no attempt to provide me with ANY written correspondence. </p> <p> </p>