Not taking responsibility for something I didn't do

Item: Europcar
Rating: 1
Author: Amore E

I have complained about my refund of my deposit and the car that has new scratches on that I didn't put on the car. I want my refund. Anything could have happened to the car after I dropped it off. The people from Europcar didn't collect the car at 12pm as per the email from Quicksure. There was no inspection done. I will take this further.

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Replies (1)

Europcar's replyOfficial

07 Nov 2023, 15:10

Good Day AmoreThank you for reaching out to us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback

Europcar's reply07 Nov 2023, 15:10

Official

Good Day AmoreThank you for reaching out to us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback