KR
KEENAN R

1 reviews | Active since Aug 2015

31 Aug 2015, 12:39

Not retuning Refund

Europcar....Pathetic Service!!!!!<br> <br> I returned a Vehicle with a FULL TANK OF FUEL to a Representative of Europcar on the 27th August 2015. The representative confirmed that ALL WAS IN GOOD ORDER!!! The vehicle was collected from me from the Panel beater which had a gas station on their premises which was not even 500m away. When I was fueling up , The petrol attendant and myself made sure that the vehicle was full to the brim!!! <br> <br> My deposit then gets returned short paid as the vehicle was fueled up again and took 8lts of fuel....This is not possible!!!!! the vehicle could not used 8lts of fuel to go 5kms.<br> <br> Eurpocar....This is theft, Please return my deposit in FULL as this is unacceptable...I wont tolerate this theft

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Replies (1)
Europcar
Europcar's reply01 Sept 2015, 10:10
Official
Hello MrReddy87,

Dear Keenan,

We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.

We emailed you requesting fuel slip. We will investigate and attend to your complaint with you directly.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk

Customer Services Supervisor

Best regards,