KB
Krassimira B

1 reviews | Active since Jul 2012

27 Jan 2025, 12:52

Not inspecting the cars upon return and bill next customer for previous demage

Got a car with problematic wheel alignment on 22 January 2025. It was a problem to drive as the steering wheel was shaking all the time. Upon return of the car I did notify Europcar employ about the problem. Next day I am receiving a call that I damaged the car and I have to pay for it. Just because the problem was not detected on time does not mean that I have to be billed for someones problem. This is unacceptable. You are holding my money for someone's else damage and for your employees not detecting it on time. This is is Europcar Cape Town airport

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Replies (1)
Europcar
Europcar's reply28 Jan 2025, 14:48
Official
 Good day
 
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Europcar