1 reviews | Active since Aug 2017
Nonresponse to a billing query - overbilled
I returned a rented car to OR Tambo Airport office. Receiving inspection showed a dent on rear bumper which the inspector and his colleague agreed was too old to have occurred in the two days I had the car. He promised to investigate and get back to me before invoicing. All I got was an invoice/bill with liability, assessment and one other admin related charge. I emailed ********** za querying the bill. Got an automated acknowledement of the email which said there'd be a response within 48 hours, but no human has been in touch with me since! And that was close to two weeks ago.
Dear Dumisani
We acknowledge your complaint and would like to thank you for providing us with an opportunity to fully assess the matter and gain a better understanding of what transpired.
Kindly note we have sent your complaint to the respective branch for further investigation before we can proceed with expediting the matter.
Yours personally,
Europcar - Customer Service
Dear Dumisani
We acknowledge your complaint and would like to thank you for providing us with an opportunity to fully assess the matter and gain a better understanding of what transpired.
Kindly note we have sent your complaint to the respective branch for further investigation before we can proceed with expediting the matter.
Yours personally,
Europcar - Customer Service