None payment of my refund by owner 🤦🏿♀️😭

On 03 November 2021 I hired a bakki from Europcar in Queenstown and I returned it on 10 November 2021. I was informed that everything was all in order and that my deposit will be refunded within seven working days. I kept on calling asking for my refund and have been sent from pillar to post with lies almost everyday. Should my refund had been refunded as promised, I will definitely not be paying interest on my credit card. Europcar Queenstown 👍😥😭🙆🏿♀️🤷🏿♀️🤷🏿♀️……………. Please may I kindly receive my refund ASAP 🙏🏿🙏🏿