BP
BEAUTY P
1 reviews | Active since Apr 2016
03 Dec 2019, 10:20
Non disclosure and poor service
I had an accident on Hail damage at Cape Town as it was windy on that day ,I was told to open a case which I did and money is going off my account and no one called me to access the claim or to hear my story or to be told that I am liable to pay 6700 on wind/ Hail damage. So disappointed... how is it my fault that the wind broke the door and if so why am I not called or send an invoice on the payment breakdown. I want my money back.
Helpful (0)
Replies (2)0
Replies (2)
Europcar's replyOfficial
04 Dec 2019, 14:54Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar
Europcar's reply04 Dec 2019, 14:54
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Europcar
BP
BEAUTY P's updateReviewer Update
05 Dec 2019, 07:46I am still waiting for your call as per your response. I spoke to claims on the day I logged a complaint, The lady promised to send me a copy contact that I signed at Cape Town on the 15th November illustrating the Handling fee cost and insurance fee that was only disclosed when I called and I am still waiting to date. Please reimburse me, I feel that I was treated unfairly, I work for insurance company in the compliance department, I know that customers are treated fairly with respect and you are doing the opposite . I need my money back , I paid for car hire and I am not liable for Hail damage .
BP
BEAUTY P's update05 Dec 2019, 07:46
Reviewer Update
I am still waiting for your call as per your response. I spoke to claims on the day I logged a complaint, The lady promised to send me a copy contact that I signed at Cape Town on the 15th November illustrating the Handling fee cost and insurance fee that was only disclosed when I called and I am still waiting to date. Please reimburse me, I feel that I was treated unfairly, I work for insurance company in the compliance department, I know that customers are treated fairly with respect and you are doing the opposite . I need my money back , I paid for car hire and I am not liable for Hail damage .