EH
Erna H

1 reviews | Active since Nov 2013

14 Sept 2015, 11:24

No Reply and No payment

On the 27th of June Hatfied Europcar brought me a car to Hartebee****rt and I paid my deposit (R2105) in cash, as it was a weekend I could only keep the car for 72hrs and then received a new rental from Randburg on the 30th of June, we didn't have to pay a deposit again as it was just a trandfer. When the car was picked-up two weekes later I phoned Europcar Randburg to find out about returning my deposit they informed me that due to the window damage they will have to let me know.<br> <br> I then received an Invoice for R117 on the 21 Aug reqeusting payment for the Window, which I'm willing to pay but nobody could tell me what about returning my depsoit.<br> <br> I have mailed Zandile 6 times without any feedback, I even send her the system receipt from Hatfield of my deposit as according to her I never paid a cent deposit.<br> <br> As I received the rental through my insurance (Discovery) I will also lodge a complaint to them about the service from one of their service providers.<br> <br>

0
Replies (1)
Europcar
Europcar's reply16 Sept 2015, 16:06
Official
Hello ernadp@,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May