No refunds made

I had to use a hire car as a result of an accident that I was involved in. This was arranged by my Insurance Company with Europcar. I was informed that I had to pay a deposit, which I duly paid, and the amount was debited against my credit card the following day. It is now more than two weeks since I returned the vehicle, and there is a substantial refund due to me. After three telephone calls, all of which have been fruitless and with excuses, and having been told that I have been refunded I still have not received my money. For overseas travellers I definitely say avoid having to use this company as you will not get your refund that quickly.