mS
michael S

1 reviews | Active since Jun 2013

18 Aug 2016, 20:34

No Refund So We can Earn Interest on Your Money

<p>Please be very careful when using Europcar Rsa as a rental company. They are quick to take your deposit but when it comes to paying it back then it takes forever. I was promised 48-72hrs and a week later and still nothing. I have also requested a complete bill of any deductions and proof of etoll usage and also nothing has been provided. This is the way that they use your money to earn extra interest.</p> <p>Europcar is definitely not the rental company to use as they have very bad business practice. Rental No: ********** 97</p> <p>I await your automated response and more bad customer service!</p>

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Replies (1)
Europcar
Europcar's reply19 Aug 2016, 10:33
Official

Dear Michael

Thank you for bring this matter to our attention it has absolutely prompted an investigation.

Kindly allow me an opportunity to further investigate the matter and i will provide comprehensive feedback once i have complete details of your rental and what has led to the service failure.

Yours personally,

Calvin May